ALL OUR MEDICATIONS AND PRODUCTS ARE SHIPPED VIA NEXT_DAY DELIVERY (24HR DPD/ROYAL MAIL) IN VERY DISCREET, PLAIN PACKAGING WITH MINIMAL INFORMATION SO YOU CAN BE SURE PRIVACY IS MAINTAINED.
Once you have completed your questionnaire-based consultation your medication must be authorised by a prescribing clinician before it can be sent out by our partner pharmacy, Phlo. We will aim to approve all suitable orders ASAP (normally within 2 working hours of submitting your consultation). During telephone and video consultations we will of course approve any medications at the point of consultation.
Once your medication has been approved you will receive an email confirming this. At this point your prescription will be sent to our partner pharmacy, Phlo, who will email you to confirm and schedule delivery (normally within 2 working hours). Once you have scheduled delivery then Phlo will ship your medication and you will be able to track it it your door.
The below timeframes are estimates only and whilst we do our best to get things approved and assembled as soon as possible, sometimes these times may take longer. Delivery is also subject to availability of stock in our partner Pharmacy. We appreciate your patience.
Shipping
NEXT DAY DELIVERY- £5.95 (ROYAL MAIL/ DPD 24hrs)
Cut off for next working day delivery is 4pm for you to confirm and schedule your delivery with Phlo (our partner pharmacy).
An Example of a Typical Total Ordering Timeframe
Tuesday morning– You submit your online consultation/ order
Tuesday morning – Your Order gets approved by a prescribing clinician normally within 2hours
Tuesday afternoon– You confirm and schedule delivery with our partner Pharmacy (via email) before 4pm and they dispense your order/prescription and send in post for Next Day Delivery
Wednesday– You receive your medication in the post
Our partner pharmacy, ‘Phlo’ , ship to the UK only- excluding Scottish Highlands, Channel Islands and Northern Ireland.
If you have any enquiries about Delivery, then you can contact our partner pharmacy ‘Phlo’- Have you details and order number handy. See the How to Contact Us section above.
Can I track my Order?
Yes. All the deliveries are sent with a tracking number provided in an email sent by Phlo, our pharmacy. This number can be inserted into the relevant online postal courier tracker system e.g., DPD/ Royal Mail Tracker. A quick google search of the relevant courier tracker system will direct you to the appropriate website.
Will I have a specific time of delivery?
You will have a more specific time of delivery given by Phlo or the delivery courier on the day of delivery- which will normally give you a 2-hour timeslot. If you are unable to take the delivery, then you can reschedule it for another time or collection point.
Will my package fit through the letterbox?
We aim to fit our treatments into small packaging so it can fit conveniently through your letterbox. If it is not safe for a package to be sent through your letterbox (for example if you have small children or animals) then please let us know.
Will I have to sign for my delivery?
Some prescription-only medications may require a signature on receipt. You will be informed of this in your shipping confirmation email. If you are not at home to sign for a package, then you may be able to change the delivery date or update the delivery location depending on the courier. The package may otherwise be diverted to a local parcel depot for you to collect at your own convenience.
What about Delivery of Controlled drugs or medicines that need to be kept in the fridge?
DigiDerm does not currently prescribe any controlled drug medications or products that need to be stored in the fridge.
Can I return my Order?
DigiDerm or our partner pharmacy Phlo do not accept returns of prescription-only or pharmacy- only medications- this is purely for safety reasons as we would not be able to guarantee that these medications or products have been stored in the correct environment or temperature which may render them unsafe for future use. We will accept returns of General Sale products such as moisturising creams if they have proven to be ‘faulty or damaged’ or ‘not as described’. Please see the Returns section for further information.
