Regulation

At DigiDerm we understand the importance of regulation to ourselves, but most importantly to our patients and the public. It is our duty as qualified and registered UK health-care professionals that we adhere to the highest standard of regulations as part of the healthcare industry.

Our high standards of regulation allow us to work safely, efficiently and in a way that allows our patients to trust us with their healthcare needs.

We always maintain the utmost confidentiality, security and clinical standards.

Our Independent Prescribing Pharmacists are registered with the General Pharmaceutical Council (GPhC). The GPhC are the independent regulators of pharmacists in Great Britain. It’s their role to make sure people receive safe and effective pharmacy care and have trust in pharmacy.

 

The registration numbers of our clinicians:

James Reynolds- GPhC no. 2075853

Samuel MacDonald- GPhC no. 2219725

You can search for a UK Registered Pharmacist here:

https://www.pharmacyregulation.org/

Our Partner Pharmacy- Phlo– is registered with the GPhC as a distance selling pharmacy. GPhC Premises Registration: 9011535. Their Superintendent Pharmacist is Prabjhit Jassal GPhC no. 2067173

DIGIDERM LTD is a registered UK limited company (Company number: 13982460) registered in England and Wales.

DigiDerm acts a telemedicine prescribing service and facilitates access to third parties including UK registered pharmacist independent prescribers and a UK registered partner pharmacy, each of which is responsible for performing the prescribing service and pharmacy service respectively. This is explained more in our Terms and Conditions (See Terms and Conditions Page). By using our website and engaging with our services it is acknowledged that you have reviewed and accepted these terms and conditions.

We have full business and professional insurance from the National Pharmacy Association (NPA).

Almost everything we do creates a digital data trail – shopping online, posting on social media, banking on the go or scanning a travel card. People’s personal data has never been more valuable and we should be able to trust that organisations will treat it fairly and look after it securely. That is why DigiDerm is registered with the Information Commissioner’s Office (ICO).

 

Complaints and Feedback

At DigiDerm we are committed to providing the best service we can to our patients and customers. If you feel you have been let down by any part of our service, we welcome your feedback. We promote an open culture of learning and improving.

 

Our Promises to You

  • We promise that you will be listened too.
  • We promise we will work with you to find a resolution that is fair and prompt.
  • We promise we will learn from our mistakes.

 

If you would like to offer some feedback (positive or negative), or make a complaint, please email [email protected] and put the subject header as ‘Feedback’ or ‘Complaint’. We will respond to your complaint no later than 7 working days after we have received it.

 

For information on Returns and Cancellations please see the relevant sections of the website.